Testimonials & Reviews
Neovision Optometry
Jean Yu, OD
Optometrist located in San Diego, CA
Dr. Jean Yu always appreciates feedback from her valued patients. To date, we’re thrilled to have collected 52 reviews with an average rating of 4.87 out of 5 stars. Please read what others are saying about Dr. Jean Yu below, and as always, we would love to collect your feedback.
Deborah P.
Submitted 12/15/25
This was the worst optometry experience I’ve ever had. First, there was confusion with my appointment time. I spoke with Dr. Yu to book 4:40 PM appt, but upon arrival the front desk told me I was scheduled for 5PM & I wasn’t actually seen until 5:20. Also the eye exam itself felt extremely rushed. The doctor moved through the vision test too quickly, switching slides before I even finished reading the letters, and didn’t take the time to clearly determine the best prescription, which is unacceptable when patients are expected to buy an annual supply of contacts. I spent more time sitting in the lobby waiting, than actually being examined. After receiving trial contact lenses, I was sent back into the lobby to wait longer for my lenses to settle to retake the eye exam (while the doctor took other patients). The appointment dragged on for over an hour due to excessive waiting and poor time management.
The contact lens ordering process was also a complete mess. I was told my annual supply would be ready in a week, only to find out on pickup day that the order was never placed (with the excuse that my prescription was never confirmed, even though I did verify it with the person I placed the order with). I then received conflicting explanations & a promised “rush order,” and finally on the day I was supposed to receive my lenses, i was told they were backordered with no guaranteed delivery date…None of this was proactively communicated and I only discovered this information when calling the eye doctor first on the day my lenses were supposed to be picked up to ask if my lenses were ready..
Overall, this office is disorganized, rushed, and poorly managed. If you value a thorough exam, clear communication, and basic follow-through, I strongly recommend going elsewhere.
Ernesto P.
Submitted 03/10/25
My appointment was on time, I was treated with respect and service provided was great.
Imad A.
Submitted 02/08/25
Professional. Performed preliminary eye test to evaluate condition of the eyes, and then the Doctor determined through her own test procedure the glasses I need to wear.
Fast and smooth process. I recommend this optical clinic.
Steven C.
Submitted 11/02/24
I’ve been with this optometrist for 15 years, very satisfied.
Johnny W.
Submitted 11/01/24
Dr Yu is caring ,understanding, listening and patience She is also very professional and I feel comfortable. Thank you Dr Yu for your excellent service!
Joseph S.
Submitted 04/02/24
Always very nice experience- I’m so thankful for the care provided!
Aldrin L.
Submitted 03/02/24
Staff is very professional, the doctor is outstanding, she helped identify a medical condition with my eye and upon her recommendation I went to an ophthalmologist
Dongmei H.
Submitted 02/03/24
Great doctor! Great service.
Steven C.
Submitted 12/08/23
Very accommodating
Jian Q.
Submitted 12/04/23
Five star service!
Dave T.
Submitted 12/03/23
I was a patient returned to see Dr. Jean Yu who made me progressive glasses with the great discount, the glasses resulted was so amazingly, I love it! Many thanks to Dr. Yu. Additionally, she is one of the greatest experiences of eye doctors I have ever had. I would recommend who needs progressive glasses must see Dr. Yu.
Joshua E.
Submitted 11/04/23
Dr yu helped me very well and informed me on the coverage my insurance covered she was very helpful and kind
Six W.
Submitted 08/02/23
Great experience, very professional
Ru B.
Submitted 06/02/23
Friendly
Kathy S.
Submitted 05/04/23
I've been a patient since Dr. Yu opened her practice in Mira Mesa. She is always professional and pleasant. The staff is polite and helpful. Highly reccommend.
Arianna L.
Submitted 03/26/23
My appointment was efficient and the doctor really focused on my specific needs and concerns.
Gang .
Submitted 01/05/23
Patience to answer questions and comcerns
Madhu M.
Submitted 12/15/22
Dr. Yu is very kind and warm, I really like her
Yulia B.
Submitted 12/12/22
Doctor Jean is experienced and attentive.
Linda H.
Submitted 08/08/22
Dr Yu is patient and professional.